Terms and conditions

The Prince’s Foundation Website Terms and Conditions

The Prince's Foundation is a registered charity, incorporated in England and Wales (1069969).

Access to and use of this website is provided by The Prince’s Foundation subject to these terms and conditions.

1. Creating a User Profile

We may allow you to create a user profile on our website so that each time you visit us we can provide you with a more personalised experience. We may also allow you to subscribe to a particular page of our Site and we may offer you the opportunity to be notified of any changes to that page. We may hold the information you provide us (e.g. when you create a user profile or agree to subscribe to our website) on our databases. By creating a user profile on our website or subscribing to a page of our Site you are agreeing that we may use your personal information in this way. You will have the opportunity to view, update or remove any personal information that you have provided to us by amending your user profile online. You will also have the option to cancel your subscription to our website.

2. Security

No data transmission over the Internet can be guaranteed to be 100% secure. Therefore The Prince's Foundation cannot guarantee that personal or sensitive information remains confidential during transmission over the Internet. All e-mails sent to The Prince's Foundation will be monitored and checked to ensure our systems operate effectively. The personal information we collect from you online is stored by us on databases protected through access controls, firewall technology and other appropriate security measures. However, such security measures cannot prevent all loss, misuse or alteration of personal information and we are not responsible for any damage or liability relating to such incidents.

3. Links to and from the Prince's Foundation Site

The Prince's Foundation cannot take any responsibility and makes no warranties, representations or undertakings about the content of any other website accessed by hypertext link. The Prince's Foundation has no control over the availability of the linked pages. If you click on a link found on our website or on any other website you can check the location bar within your browser to find out whether you have been linked to a different website.

4. DonationsDirect Debit and Credit Card

Transactions In order to process donations and other transactions by Direct Debit or Credit Card you will be put through to the website of one of our partner companies, for example World Pay plc. Credit card and bank detail information are not retained on our web servers. All of our partner companies who process donations and other transactions use encryption and other security features. If you are under 18 and use this website for information about fundraising or supporting The Prince's Foundation, please let an adult know. 

5. Disclaimer

Although every reasonable effort has been made to ensure that the information on this website is accurate at the time of publication, visitors who use this website and rely on any information do so at their own risk. The Prince's Foundation does not warrant its accuracy and disclaims any liability to any third party anywhere in the world for any injury, damage, loss or inconvenience arising as a consequence of any use of or the inability to use any information on this website to the fullest extent permitted at law.

6. Copyright

The name The Prince’s Foundation and all Prince’s Foundation logos, slogans, programme names and designs are the trade marks, service marks, trade names and design rights of The Prince’s Foundation and cannot be reproduced without the prior written consent of the Prince’s Foundation. Where the names, logos and trademarks of third parties are displayed these are used with the permission of the owners. Copyright in the material contained on this website is owned by The Prince’s Foundation or its content suppliers or licensors, as applicable. Nothing contained herein shall be construed as conferring any licence by The Prince's Foundation to use any material displayed. Permission to reproduce any material on this website must be obtained from the copyright holder concerned. The Prince's Foundation endeavours to ensure that the information on this website is correct but does not accept any liability for error or omission. Any questions regarding this website should be sent to onlinecommunications@princes-foundation.org

7. Jurisdiction

These terms and conditions shall be governed and construed in accordance with the laws of England and Wales and any disputes arising hereunder shall be subject to the exclusive jurisdiction of the Courts of England and Wales.

 

The Prince's Foundation Privacy Statement

1. Information that The Prince's Foundation collects
 
The Prince's Foundation may obtain personal information from you when, for example, you complete any online forms, register with The Prince's Foundation for a mailing list, apply to become a volunteer or make an enquiry about making a donation. 
 
The term "personal information" in this policy refers to any information that enables us to identify you. The types of personal information that The Prince's Foundation collects may include:
 
- your title, name and address;
- your contact details;
- any information you provide to us so that we can process an
application or enquiry;
- any information you provide to us when you participate in contests or promotional offers.
 
In some limited circumstances, the personal information that The Prince's Foundation collects may include information that is considered "sensitive data". This may include personal information regarding racial or ethnic origins, political opinions, religious beliefs, health and also information concerning criminal offences. By providing us with personal information, you consent to the collection and use of this information in accordance with this privacy policy.
 
If you are under 14 you should ask permission of a parent or guardian before sending personal or sensitive information to anyone online.
 
2. How The Prince's Foundation uses your information
 
If you have indicated that you are interested in becoming a member or making a donation, we will use your information to process your member application or donation, respectively.
 
We will provide you with information about the work of The Prince's Foundation and its partners. 
If you would prefer not to receive this information you can always contact us directly on 0207 613 8500 or by following the "unsubscribe" instructions contained in the communications that you receive.
 
3. With whom The Prince's Foundation may share your information
 
From time to time we may allow other people and organisations to use information we hold about you to: (a) deliver or offer services to you; (b) if we have been asked to provide information for legal or regulatory purposes; or (c) as part of current or future legal proceedings.
 
In addition, so that we can process donations and other transactions by Direct Debit or Credit Card you may be directed to the secure website of one of our partner companies, for example World Pay plc.
 
4. How to access, correct or delete your information
 
The Data Protection Act 1998 allows you to request a copy of the personal information relating to you which is kept by The Prince's Foundation. A small fee of £10 may be charged when providing you with this information.
 
If your contact details change, or if you believe that the information that The Prince's Foundation holds about you is out of date or inaccurate, please get in touch with us and provide us with the correct details.
If you do not want to receive any further information about The Prince's Foundation and would like us to remove your name from our mailing list, please contact us to let us know.
 
5. How The Prince's Foundation uses Cookies
 
Like many websites, we may collect and record information in order for us to understand more about how our website is used and to provide you with a personalised experience when you visit our website. We use "cookie technology" to do this. We may use cookies to gather certain information about you, including details of your operating system, browser version, domain name and IP address, and the details of the website you linked from to the website. Cookies identify your browser, but not you, to our servers when you visit our website.
 
If you do not want to accept cookies you can easily disable this function by changing the settings on your Internet browser. However, if you block cookies you will not have the opportunity to benefit from all the features on our website.
 
6. Changes to this Policy
 
Any changes to this Policy will be notified by a notice appearing next to the "Privacy Policy" link on our Site at least 30 days before putting such changes into effect.
 

Refund Policy

 
Refund policy
 
The refund policy complies with the EU Distance Selling Directive (2000) and is part of UK law under the Consumer Protection Regulations (2000) that relate to distance selling.  The law came into force in the year 2000 and applies to all UK based transactions where the consumer doesn’t meet the vendor.  These regulations do not govern contracts between businesses.
Consumer rights and refund conditions
 
Membership
 
If you pay for a membership to The Prince’s Foundation, you have in accordance with the above law, a 7 day cooling off period during which you have the right to cancel your membership and receive a refund.  You don’t need to give a reason to cancel your membership.  Where refunds are given, The Prince’s Foundation will refund your payment within 30 days of your cancellation.
 
However, no refund will be given if The Prince’s Foundation has reason to believe that an individual has benefited from being a member.  For example if the individual has already: received their membership welcome pack, attended an exclusive event or received a member’s newsletter.
 
If the wrong category of membership has been applied for, or in the case of purchasing a gift and we find the recipient is already a member, we will contact the purchaser to discuss further.  Please therefore ensure a day time telephone number is completed on the application.  We will then make any necessary adjustments and re-credit any difference to the card holder’s account.
 
Who should I contact?
 
Should you wish to cancel or discuss your membership within the 7 day cooling off period, please e-mail us at: membership@princes-foundation.org or call the Membership Team on 020 7613 8584 (Monday - Friday 9.00am - 5.00pm).
 
Refunds following cancellation
 
Where refunds are made, if you paid by credit or debit card through our website, your refund will be made directly to your credit or debit card within 30 days of your cancellation.  If you paid by any other means then your refund will be made by cheque, this will be posted to you within 30 days of your cancellation. The Prince’s Foundation will not refund and membership payments after the 7 day cooling off period.
 
Donations
 
If you have made a donation in error please contact our Development Team within 7 days on 020 7613 8584 or email accounts@princes-foundation.org and we will be happy to refund this for you.